Senior Collections Specialist at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

70000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B Collections, Accounts Receivable, Cash Application, Account Reconciliation, Billing Dispute Resolution, Financial Reporting, Microsoft Excel, Customer Relationship Management, SaaS Billing, Analytical Skills, Problem Solving, Time Management, Written Communication, Verbal Communication, Contract Analysis, ERP Systems

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Collections Specialist in the United States. This role is a key finance operations position focused on managing end-to-end B2B collections within a fast-paced SaaS environment serving large, global enterprise customers. You will play a critical part in maintaining healthy cash flow while ensuring a positive and professional customer experience across all interactions. Acting as a trusted point of contact for account resolution, you will manage complex collections cases, including high-value balances and contract-related inquiries. The role requires close collaboration with internal teams such as Billing, Sales, and Customer Success to resolve disputes and improve payment outcomes. You will also contribute to process improvements and support accurate financial recordkeeping across systems. This is an opportunity to work in a dynamic, high-growth environment where precision, communication, and customer partnership directly impact business performance. \n Accountabilities: Manage assigned customer accounts end-to-end, including collections outreach, cash application, and account reconciliation activities. Conduct proactive follow-ups on overdue invoices using email, phone, and ticketing systems to ensure timely payment resolution. Investigate, resolve, and escalate billing discrepancies and customer disputes in collaboration with internal stakeholders. Apply incoming customer payments accurately and maintain up-to-date records in billing and accounting systems. Partner closely with Sales, Billing, and Customer Success teams to resolve complex account issues and improve collections efficiency. Maintain professional relationships with business owners and finance stakeholders while handling high-value and sensitive balances. Identify opportunities to improve collections workflows, reporting accuracy, and overall A/R processes. Requirements: 4+ years of experience in B2B collections, preferably within SaaS, subscription-based, or franchise environments. Strong understanding of accounts receivable processes, collections strategies, and billing systems. Experience communicating directly with customers, including business owners and senior financial stakeholders. Solid knowledge of contract terms, billing agreements, and payment structures. Proficiency in Microsoft Excel and general financial reporting tools. Strong analytical, problem-solving, and time management skills in a fast-paced environment. Experience with cash application and reconciliation processes (preferred). Familiarity with ERP or AR tools such as NetSuite, SAP, Sage Intacct, Maxio, Tesorio, HighRadius, or similar (preferred). Excellent written and verbal communication skills with a customer-focused, solution-oriented approach. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Benefits: Competitive compensation with base salary range of $50,000–$70,000 and total cash compensation up to $75,250. Remote work flexibility with U.S.-based locations. Comprehensive medical, dental, and vision insurance, including HSA, FSA, and HRA options. 401(k) retirement plan with employer match. Generous paid time off, paid company holidays, and flexible PTO policy. Paid parental leave (up to 10 weeks). Wellness, fitness, and commuter reimbursement programs. Learning and development budget to support professional growth. Life insurance and additional voluntary coverage options. Collaborative, mission-driven culture with strong emphasis on work-life balance and employee engagement. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Manage end-to-end B2B collections and account reconciliations for global enterprise customers in a SaaS environment. Collaborate with internal teams to resolve billing disputes and improve overall cash flow and payment outcomes.