APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Financial Services experience within Commercial Loans or Consumer Lending
• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Experience with perfection of lien and/or release of lien
• Real Estate Title policy review experience and knowledge
• Ability to interpret titles
• Ability to effectively manage a pipeline to meet service level agreements and deadlines
• Excellent verbal, written, and interpersonal communication skill

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative in Commercial Banking Collateral Operations.

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Financial Services experience within Commercial Loans or Consumer Lending
• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Experience with perfection of lien and/or release of lien
• Real Estate Title policy review experience and knowledge
• Ability to interpret titles
• Ability to effectively manage a pipeline to meet service level agreements and deadlines
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Hybrid Schedule

Location:

• Des Moines, IA

This position is not eligible for VISA Sponsorship