APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 3 years of hands-on experience using LoanIQ
• Strong understanding of bilateral loan structures and servicing requirements.
• Proficiency in LoanIQ, workflow tools, Microsoft Office Suite, especially Excel.
• Excellent attention to detail, organizational, and problem-solving skills.
• Strong communication skills and ability to work collaboratively across teams.
• Familiarity with bilateral commercial loans
• Experience with workflow tools or automation platforms.
• Knowledge of regulatory requirements related to commercial lending (e.g., SOX, OCC guidelines)

ABOUT THIS ROLE:

Wells Fargo is seeking a detail oriented and proactive Loan Servicing and Operations Specialist to support our Commercial Banking team with bilateral loan transactions.
This role is responsible for the end-to-end servicing of commercial loans, ensuring accuracy, compliance, and timely execution of operational processes. The ideal candidate will have hands-on experience with LoanIQ and a strong understanding of commercial lending operations.

KEY RESPONSIBILITIES:

• Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and complex research requests.
• Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements.
• Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals.
• Reconcile loan balances and resolve discrepancies with internal teams and external counterparties.
• Collaborate with credit, legal, and relationship management teams to ensure accurate documentation and servicing.
• Support internal and external audits by providing documentation and responding to inquiries.
• Identify and implement process improvements to enhance operational efficiency and reduce risk.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 years of hands-on experience using LoanIQ
• Strong understanding of bilateral loan structures and servicing requirements.
• Proficiency in LoanIQ, workflow tools, Microsoft Office Suite, especially Excel.
• Excellent attention to detail, organizational, and problem-solving skills.
• Strong communication skills and ability to work collaboratively across teams.
• Familiarity with bilateral commercial loans
• Experience with workflow tools or automation platforms.
• Knowledge of regulatory requirements related to commercial lending (e.g., SOX, OCC guidelines).

Job Expectations:

• Ability to work a hybrid schedule
• Willingness to work on-site at stated locations
• This position is not eligible for Visa sponsorship