Senior Communications Manager
at
Commonwealth Bank
Sydney, New South Wales, Australia
-
Full Time
Start Date
Immediate
Expiry Date
27 Oct, 25
Salary
0.0
Posted On
28 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Public Relations/PR
Description
Responsibilities
Help evolve our communications framework , modernise our channels of communication and refresh customer communications, ultimately contributing to delivering on our aspiration of NPS +30.
Enhance our systems, processes and communications for both planned and unplanned service disruptions, ensuring our customers and staff are kept informed via various internal and external communication channels.
Working across our Marketing & Corporate Affairs team, ensure we are prepared as a team and have Business Continuity plans in place to communicate in a crisis.
Lead program of work across Marketing & Corporate Affairs to identify how we can better support our customers and people in critical moments such as natural disasters.
As part of the team, actively support response to unplanned incidents by d evelop ing communications materials and strategies to support customers and frontline staff.
Support frequent reporting on media monitoring reports, social media performance, owned channel performance, media engagement and reputational issues.
Support our video production capabilities including maintenance of equipment, processes and training.
Support training for the MCA team and build confidence in new tools and processes
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