Senior Community Manager at RPM Living

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resident Relations, Interpersonal Skills, Communication, Leadership, Training, Dependability, Professionalism, Team Player, Staff Management, Budget Preparation, Financial Reporting, Customer Service, Leasing Strategies, Eviction Procedures, Client Relationship Management, Property Management Software Proficiency

Industry

Real Estate

Description

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Senior Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. Responsibilities Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity Assist in budget preparation and ensure adherence to approved budgets Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards Provide excellent customer service while maintaining the highest standards for resident service Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship Education and Experience Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience 3 + years of related multi-family property management experience Strong leadership and management skills Team player, professional, and effective communication skills Proficient in Microsoft Office Suite and property management software Qualifications Physical Requirements: May be required to sit for extended periods of time while working at a desk May be required to climb stairs Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements The office is an open setting which may include bright lights, constant noises and distractions This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Responsibilities

The Senior Community Manager will lead property staff, manage daily operations, conduct training, and drive the team to achieve performance indicators. This role also involves promoting resident satisfaction, managing financial reporting, and implementing leasing strategies to meet occupancy goals.