Senior Community Manager at Stack Overflow

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Conflict Resolution, Policy Implementation, Communication Skills, Data Analysis, User Advocacy, Problem Solving, Collaboration, Empathy, Technological Understanding, Moderation Support, User Engagement, Stakeholder Communication, Feedback Analysis, User Experience, Self-Governance

Industry

Software Development

Description

Every developer has a tab open on Stack Overflow. We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge. Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success. We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook. We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany. As a Community Manager, you are responsible for understanding the complexities, behaviors, roles, social contracts, and rules that drive our distinct communities in order to advocate for and support our millions of users. You are the company’s face to our users in our interactions across all of our public products. You’re the front line in seeing what’s working — and what’s not — in community dynamics. You are someone that loves following data and social clues within the community to recognize when we may have misguided incentives at play, are getting unintended consequences, or where mods or users lack specific tools to address some increasingly common problems. With that information you’ll work with internal and external groups to meet the needs of our community through tools, policy, communications, and mediation. What you’ll do: Day to day, you will be monitoring and managing the current, shifting needs and experience of various segments of our user base. You’ll need to context switch often as you prioritize (and reprioritize) initiatives, solutions, and tasks in a constantly changing environment. Also, you’ll be tasked with recognizing when certain users are feeling particularly unheard and need some focus, or when some user segment serving features need to be prioritized and working with our product teams to put them on the roadmap. You might work with users who are finding themselves increasingly unwelcome, or with moderators that are overburdened, addressing those issues directly, and flagging them to product teams (or other areas that can help) if needed. You’ll be the voice of our users within our company, and the voice of our company within our communities. We empower our users to self-govern in a lot of ways and our elected moderators can field most of the exception handling when users can’t. But when things need further escalation or moderators need additional guidance, you’ll be there to help guide and assist them in finding solutions and resolution. What you’ll need to have: At least 3-5 years of professional community management experience for a large technologically-focused user base Experience writing communications that resonate with different audiences, sometimes with conflicting priorities An understanding of Stack Overflow and other Stack Exchange network sites Experience contributing to building policy, implementing policy into process and being able to explain policy to the community. Examples of resolving conflict between groups and individuals Ability to think about problem solving, from triage and identifying longer term solutions A drive for facilitating communication between many groups, both internally and externally to Stack Overflow A desire/drive to work with technologists around topics that interest them What you’ll get in return: Competitive Base Salary Generous paid vacation Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days Equity for all employees at all levels Industry-leading health benefits that are applicable per country of residence for all our full-time employees Company-paid Life Insurance Home Internet stipend Professional allocation for your growth and development One-time allowance to assist with your home office setup Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.

Responsibilities

You will monitor and manage the needs and experiences of various segments of our user base, prioritizing initiatives and addressing user concerns. You will act as the voice of our users within the company and the voice of the company within our communities.