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Senior Complaints Analyst - Medical Device (Hybrid) | Cebu at Tasq Staffing Solutions, Inc.

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaints Management, Medical Device Quality, ISO 13485, GxP Standards, Technical Writing, Customer Resolution, Data Management, Reporting, Logical Thinking, Communication Skills

Industry

Staffing and Recruiting

Description

Start Date: ASAP Work Arrangement: Hybrid (Onsite during probationary period) | Cebu Type of Support: Voice Shift: 8PM - 5AM (Weekends off) Educational Requirement: Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired Qualifications: At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment Knowledge of complaints management in medical device industry Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines Able to write effective Medical and Technical narratives regarding the complaints Job Description: Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction. Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns. Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement. Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently. Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.

Responsibilities

Manage and resolve challenging customer complaints for medical devices using advanced tools and empathetic communication. Maintain precise documentation and create insightful reports to drive continuous improvement.