Senior Complaints Handler at H&T Group plc
Manchester, London - England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

02 Feb, 27

Salary

35000.0

Posted On

04 Nov, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description

We are looking for a detail-oriented and analytical Chargebacks and Pricing Analyst to support the execution and maintenance of customer pricing and vendor chargebacks across ESAT customers and European Special Markets. 

 

This role plays a key part in supporting structured pricing reviews, and contributing to profitability through effective chargeback analysis, pricing validation, and identification of margin optimization opportunities. 

 

Job Responsibilities: 

Vendor Chargebacks 

  • Chargeback Impact Analysis during review periods 
  • Analyse opportunities, impact on current customer base and opportunities to engage product switching projects to maximise customer experience and enhance Henry Schein profitability 
  • Consolidated EMEA claims for key customers 
  • Support the creation of a centralised Chargeback database for our EMEA activity, which will in turn help drive the future Vistex Chargeback application 

Pricing Review Execution 

  • Conducts timely reviews of contract pricing against cost changes to minimise risk of reduced returns from the fixed price terms  
  • Impact analysis and opportunities to switch products 
  • Conducts monthly review of pricing paid by each customer to the terms of their contract to ensure the correct terms are in place 

Reporting 

  • Ad-hoc reporting for customers, suppliers and projects 

This role is extremely varied; therefore, the job description is not exhaustive and the role holder will be required to participate in other duties as required by the business.  

 

Job Skills & Experience Required: 

To succeed in this role, you will need the following: 

 

Qualifications: 

  • Bachelor’s degree in accounting, finance, business administration, economics or relevant professional experience 
  • Professional certifications such as ACCA, CIMA, CPA, or equivalent (completed or in progress) are an advantage 
  • Fluent in English, other European languages are an advantage 

 

Experience:  

  • 1–4 years of professional experience in accounting, financial analysis, pricing, data application, or reporting 
  • Experience working with data validation, reconciliation, or financial analysis, preferably in a B2B or distribution environment 
  • Exposure to pricing processes, contract management, or chargeback mechanisms is an advantage 
  • Experience handling large datasets and performing structured analysis to identify discrepancies or trends 
  • Familiarity with ERP systems (e.g., JDE, SAP) and/or pricing tools (e.g., Vistex) is a plus 
  • Experience working in a multinational or EMEA environment is beneficial 
  • Proven ability to work with cross-functional stakeholders (e.g., Finance, Procurement, Product Management) 

Person Specification:  

We believe the type of person best suited to this role will be: 

  • Experience in accounting, financial analysis, pricing, data application, or reporting 
  • Process-driven with high attention to detail 
  • Bachelor’s degree or relevant professional experience 
  • Advanced Excel skills (data analysis, reconciliation, reporting) 
  • Strong analytical thinking and problem-solving capabilities 
  • Good communication skills, with the ability to collaborate cross-functionally 
  • Strong sense of business acumen, ownership, and integrity 
  • Ability to work to deadlines and manage tasks autonomously when required 
  • A collaborative and reliable team player 
  • Awareness of the dental/medical industry, products, or suppliers is a plus

Responsibilities
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