Job: Complaints Handler Supervisor
Area: Basildon
Salary: £34,000
This role is working for a leading Social Housing Contractor within their Admin Team. This is a permanent position based Basildon.

• Handling customer concerns and issues in a professional and timely manner to ensure customer satisfaction.
• Liaising and manage with other team members and third parties i.e. Sub-contractors
• Managing the team of other Complaints handlers
• Dealing with incoming email queries
• Managing the central tracker where the status of each complaint is kept, to ensure deadlines are met
• Investigate serious, sensitive, or high-level complaints (e.g. prolonged disrepair, anti-social behaviour, poor treatment by housing officers).
• Coordinate with various teams (repairs, tenancy services, legal, safeguarding) to resolve issues.
• Communicate outcomes clearly and sensitively to complainants.
  Job Type: Full-time
  Pay: From £34,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In perso