SKILLS & EXPERIENCE REQUIRED

• Essential
• Proven experience in ECO Compliance, within ECO4 is a MUST.
• Strong background in compliance processes within the ECO sector.
• Previous experience managing or supervising a team.
• Excellent organisational skills with the ability to prioritise and delegate effectively.
• Strong attention to detail and a proactive approach to problem-solving.
• Good communication skills with the ability to work cross-functionally.
• Desirable
• Experience working within an ECO Managing Agent.
• Knowledge of installer on boarding processes and account management.
• Understanding of wider energy efficiency and retrofit sector.

ROLE OVERVIEW

We are seeking an experienced and driven Senior Compliance Coordinator to lead our ECO Managing Agent arm of the business at our North West Office, reporting directly to our Head of ECO & Business Development. This role is critical to ensuring our operations run smoothly, in full compliance with scheme requirements, while supporting the growth and management of installer accounts.
The successful candidate will be responsible for managing a team of ECO Compliance Administrators, ensuring that all compliance processes are followed, and providing support to the Head of ECO & Business Development in onboarding, training, and account managing installer partners.

KEY RESPONSIBILITIES

• Team Leadership & Management
• Directly manage and support a team of ECO Compliance Administrators.
• Provide coaching, training, and performance management to ensure high-quality output.
• Allocate workloads effectively to meet scheme deadlines and client expectations.
• ECO Compliance Oversight
• Oversee compliance checks across ECO projects to ensure accuracy and adherence to scheme rules.
• Maintain up-to-date knowledge of ECO regulations and ensure the team’s processes align with requirements.
• Escalate and resolve compliance issues efficiently, liaising with senior management where required.
• Installer Account Management Support
• Support the Head of ECO & Business Development in onboarding new installer accounts.
• Build and maintain strong working relationships with installer partners.
• Monitor installer performance and compliance, providing guidance to improve standards.
• Process Development & Continuous Improvement
• Review and refine compliance processes to increase efficiency and accuracy.
• Identify risks, propose solutions, and implement improvements across the compliance function.
• Support audit preparation and assist with responses to external audits when required.