The Senior Computer User Specialist will oversee the deployment of technicians to perform IT end-user devices to support our clients’ needs.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
• Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
• Support field offices/locations where and when needed.
• Other duties as assigned.
• Requires a Bachelor’s degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
• Minimum of 8 years in incident management, user support, or related IT role.
• Secret Clearance is required.
• Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

MINIMUM SKILLS REQUIRED:

• Must possess problem-solving skills.
• Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
• Ability to manage multiple incidents effectively is required.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

WORKING CONDITIONS

• Professional office environment.
• Must be able to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
• Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
• Support field offices/locations where and when needed.
• Other duties as assigned.
• Requires a Bachelor’s degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
• Minimum of 8 years in incident management, user support, or related IT role.
• Secret Clearance is required.
• Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment