Senior Consultant - Client Relations at Kaelo

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Servicing, Relationship Management, Growth Strategies, Retention Strategies, Needs Based Research, Up-selling, Cross Selling, Product Awareness, Root Cause Analysis, Service Level Agreement (SLA), Client Communication, CRM Processes, Report Analysis, Event Planning, Budget Management, Facilitation

Industry

Insurance

Description

Company Description Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes. Job Description Purpose The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt. Building and maintaining relationships with clients and key personnel within key account companies Conducting reviews and needs based research to ensure clients are satisfied with products and services Identify and implement up-sell and cross selling opportunities Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven Manage a portfolio of clients in accordance to the agreed Service Level Agreement Develop and enhance retention and growth strategies Develop, maintain and improve consistent client communication and engagements Track, measure and evaluate the effectiveness of CRM processes within each client Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings. Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements Manage and strengthen the relationship with all clients in the portfolio Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements Ensure that all events are monitored in accordance with the allocated budget Document all meetings and ensure clients receive feedback within agreed upon turn-around times Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo Qualifications Qualifications PERSON DETAILS : WORK EXPERIENCE REQUIRED 3 – 5 Years Corporate Client Servicing Experience Health care industry experience Facilitation and presentation experience Service and sales experience Event and knowledge management PREFERRED Education and or training background EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Grade 12 matric TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Report writing skills Process skills PowerPoint and presentation skills Additional Information Accountability Action orientated Communication Business writing and presentation skills Problem solving skills Creative thinking Strong relationship skills Growth and development mind-set Planning and organisation Resilient and adaptive Systems thinking and connecting ability Professional and brand conscious Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.

Responsibilities

The Client Relations Consultant is responsible for managing client relationships to build sustainable business connections, focusing on growth opportunities and ensuring business retention and loyalty. This involves working closely with sales and operations teams to continuously improve client satisfaction through needs-based research, up-selling, and resolving concerns.