Senior Consultant, Client Relationship Management, Health Solutions, Singap at Aon Corporation

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Strategic Advisor, Employee Benefits Consulting, Account Management, Growth Opportunities, Retention Strategies, Cross-functional Collaboration, Analytical Thinking, Commercial Judgment, Service Delivery Excellence, Stakeholder Engagement, Team Leadership, Problem-Solving, Market Intelligence, Revenue Generation, Governance

Industry

Financial Services

Description

Senior Consultant, Client Relationship Management Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The Senior Consultant for Client Relationship Management plays a key strategic role in managing and strengthening client relationships, driving growth, and ensuring the successful delivery of Aon’s distinctive value propositions. Reporting to the Head of Client Relationship Management, this role serves as the strategic point of contact for a selected group of clients and collaborates closely with internal and external stakeholders across all levels. Strategi Client Relationship Management Build and maintain strong relationships with existing clients, identifying growth opportunities and supporting retention strategies. Partner on new business pursuits, including pitch preparation, onboarding, and partake in first-year implementation for a selected group of clients. Collaborate and provide leadership to colleagues working on shared accounts, including client servicing, broking, and other supporting teams. Demonstrate Aon’s core values by fostering a high-performing, collaborative team culture and offering consistent coaching and feedback. Support revenue-generating and value-enhancing projects, managing multiple priorities with high-quality outcomes. Conduct regular client discovery sessions and maintain strong market intelligence, including competitor insights, to strengthen Aon’s strategic positioning. Consulting Expertise Engage clients as a strategic advisor, demonstrating strong listening, analytical thinking, and commercial judgment. Possess broad knowledge of insured and non-insured employee benefits programs, including flexible benefits consulting from design to implementation. Lead or contribute to ad-hoc consulting assignments (e.g., benchmarking, M&A benefits harmonization). Champion Aon United initiatives and solutions, such as Aon Client Promise, TBS Explorer, Aon Pulse, and Wellbeing Solutions. Service Delivery Excellence Maintain professional, collaborative relationships with internal stakeholders at local, regional, and global levels. Oversee client-related activities, including meetings, reporting, communication materials, and closure of outstanding items. Build strong partnerships with external vendors, insurers, and providers to support client growth and service excellence. Ensure seamless cross-functional collaboration to deliver distinctive client outcomes. Drive year-on-year business performance and steer underperforming accounts back to profitability. Uphold high service standards, proactively identifying and resolving service gaps. Maintain strong governance over client payment, credit control, and debt management. Serve as the primary point of contact for all assigned clients. Enforce rigorous peer review processes to ensure quality and minimize risk. Skills and experience that will lead to success Degree or Diploma from a recognized institution. Regulatory certifications (e.g., BCP, PGI, CommGI, HI, M5, M9) required for MAS registration as a Broking or FA representative. Minimum 10 years of account management experience in the Employee Benefits industry (with insurer or broker) in a client facing capacity. Deep understanding of employee benefits programs, funding mechanisms, broking processes, and market dynamics. Strong proficiency in Microsoft Word, Excel, and PowerPoint. Demonstrates accountability, strong communication skills, emotional intelligence, and commitment to DE&I. Able to lead cross-functional teams and influence across all levels. Experience engaging senior stakeholders and C-suite leaders. Ability to navigate and support organizational change. Strong problem-solving abilities using sound judgment and independent discretion. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. 2575481

Responsibilities

This strategic role involves managing and strengthening client relationships within Health Solutions, driving growth, and ensuring the successful delivery of Aon's value propositions by serving as the primary strategic point of contact for selected clients. Responsibilities include building strong client relationships, partnering on new business, leading consulting assignments, and overseeing service delivery excellence while maintaining strong governance.