JOB DESCRIPTION SUMMARY

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity
The Sr. Consultant - Customer Success – CMU Outcomes will be an integral part of the CMU Software Outcomes Delivery Team and will lead all aspects of the customer life cycle postproduction. This individual will work with every level of GE and the client organization to enable and promote success and positive outcomes post implementation. This includes Customer Support, Digital Analytics, Managing Renewals, Software Upsell Opportunities, and the overall Outcome for the Customer. This individual will work deeply with internal stakeholders, vendor partners and clients to ensure results are delivered.

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• 5+ years of Customer Success/Client Services Leadership
• 3+ years of Project Management experience
• 3+ years of Product Management experience
• Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment
• Ability to create a goal and lead a horizontal team to deliver on the objective
• Multitasking abilities to drive critical issues simultaneously
• Resourcefulness, commitment, interpersonal, communication and negotiation skills
• Ability to work when Clinicians are practicing (beyond normal business hours)
• Ability to travel greater than 50% of the time