OVERVIEW

Work type: Full time
Salary: $113,022 - $136,747
Grade: VPSG5
Occupation: Other
Location: CBD
Reference: VG/D01119JUNE2025
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Provide high-quality victim-centric case management
• A fixed-Term, full-time opportunity until 3 March 2026 within the Redress Design and Delivery team
• VPS Grade 5: $113,022 - $136,747 plus superannuation

ABOUT US:

Redress Design and Delivery (RDD) is responsible for administering two redress schemes that acknowledge past harm, provide a range of support options for individuals who have experienced harm, and operate independently from the organisation responsible for causing the harm. It provides high-quality strategic policy advice, and is responsible for administration and delivery of frontline services.
The RDD business unit administers the schemes via ‘scheme based teams.’ Each team consists of a Senior Manager, Team Leader, Principal Consultant, Senior Consultants, Senior Assessors and support staff. The Strategy and Operations team provide policy, compliance, monitoring and business support across all two schemes.

QUALIFICATIONS:

• A qualification and relevant experience in counselling, social work, psychology, and/or nursing
• Previous experience in dealing with vulnerable people, providing victim support and case management is essential.
• Ability to manage high caseloads and meet strict deadlines.

ABOUT THE ROLE:

The role provides case management to participants and applicants to redress schemes managed by the business unit. The responsibilities of the role include assisting them through the application process, facilitating access to support services, and providing a single point of contact for a participant throughout their engagement with the schemes. The role will best suit a candidate who is resilient and empathetic.

Some of your duties will include:

• Effectively managing a caseload of participants who have experienced trauma, mental health and/or ill health concerns.
• Using highly developed interpersonal, oral and written communication skills, including the ability to use appropriate interviewing techniques with participants.
• Facilitating effective participant access to counselling, therapeutic services, and/or medical support.

To be successful in this role you will be able to demonstrate:

• Significant experience in providing victim-centric case management to vulnerable individuals, with specialist knowledge in allied health, or working with victims of crime, abuse, sexual violence, and/or mental health.
• Highly developed client engagement and case formulation skills, including excellent communication skills.
• Ability to clearly articulate policy framework for the scheme and the unique considerations of participant-centred restorative justice