Senior Consultant, Implementation at Visa

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboardings, Implementation, Platform APIs, Trusted Advisor, Demos, Issue Resolution, Escalation Management, Delivery Governance, Onboarding Strategy, Product Partnership, Engineering Partnership, Customer Success Partnership, Solution Approaches, Risk Mitigation, Stakeholder Influence, API-Driven Solutions

Industry

IT Services and IT Consulting

Description

Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description Core Responsibilities : Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints. Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements. Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations. Guide resolution of complex client issues, escalations, and ambiguous problems. Own delivery governance, onboarding strategy, and escalation management. Define and improve onboarding and delivery standards, playbooks, and ways of working. Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption. Typical Deliverables : End-to-end onboarding and implementation delivery ownership for medium and high complexity Platform and API demo materials tailored to client use cases Requirements-to-platform mapping and documented solution approaches RAID logs, status reports, and decision records Go-live readiness assessments and handover packages Reusable onboarding playbooks, patterns, and best practices Escalation and risk mitigation plans for critical clients Operational metrics and improvement roadmaps Success Measures : Consistent success of complex onboarding engagements with strong governance. High confidence and trust from senior client stakeholders. Reduced onboarding variance through standards and reusable approaches. Effective resolution of high-impact client issues and escalations. For Senior Managers: strong team capability, succession readiness, and delivery stability. Experience operating across regions, clients, or regulated environments. Demonstrated people leadership and team development experience (for Senior Manager track). This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Bachelor’s degree or equivalent experience. Typically 8+ years’ experience leading complex delivery, onboarding, or implementation engagements. Proven ability to influence senior stakeholders and lead through ambiguity. Deep experience with API-driven or platform-based solutions. Advanced English Level Be based in Brazil Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Client Support Services

Responsibilities

The role involves leading complex client onboardings and implementations, acting as a trusted advisor on platform and API utilization, and owning delivery governance and escalation management. Responsibilities also include defining and improving onboarding standards and partnering across internal teams to enhance the client experience.