JOB DESCRIPTION

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

As a Major Incident Manager, you are an expert at leading Major Incidents to resolution along with running problem management activities. You will be intensely involved in define the incident impact, severity and work with resolving teams. You will also play an important role in stakeholder and SMT communications on all major incidents. You will also document detailed root cause analysis documentation and lead postmortem and problem management meetings that ensure no repetitive incident in our client’s customer facing applications. You are also responsible to identify continuous service improvement opportunities.