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EY Canada is seeking an experienced Senior Consultant to join our growing Microsoft Dynamics 365 Customer Engagement team. Our Microsoft solutions group extends from advisory and planning, design and architecture, implementation, training, business adoption. With our extensive network of industry experts working across four service lines, EY is uniquely positioned as a leader in helping our clients capitalize on increasing customer and data-centric digital transformation strategies.

CLIENT ENGAGEMENT AND REQUIREMENTS GATHERING:

• Lead client meetings to understand their business processes and requirements.
• Facilitate workshops and discussions to gather both business and technical requirements.
• Analyze client needs to propose customized solutions using Microsoft Dynamics 365 modules (Sales, Marketing, Customer Service, Field Service, and Project Operations).

EXPERIENCE IN CONSULTING AND PROJECT DELIVERY:

• Minimum of 2-3 years of experience in consulting environments, demonstrating the ability to manage deadlines effectively.
• Proven track record in configuring and delivering Microsoft Dynamics 365 Customer Engagement and Power Platform solutions.
• Experience in leading and participating in requirements workshops, interviews, and training sessions.

LANGUAGE AND COMMUNICATION SKILLS:

• Proficiency in English, both in spoken communication and technical writing.
• Superb written and verbal communication skills, essential for client interactions and documentation.
• Comfortable with collaboration, open communication, and proactive engagement with cross-functional teams and customers.

ANALYTICAL SKILLS:

• Strong capability in analyzing and understanding complex business problems.
• Ability to model data and processes effectively, using tools like Visio or similar modeling applications.

DOCUMENTATION SKILLS:

• Ability to document functional and user requirements clearly and comprehensively.
• Experience in creating detailed project documentation, user guides, and training materials.

CLIENT-FACING SKILLS:

• Experience in managing client expectations and building strong client relationships.
• Ability to present complex technical information in a clear and understandable manner to clients.

ADDITIONAL DESIRABLE SKILLS:

• Knowledge of integrating Dynamics 365 with other business systems and applications.
• Understanding of broader Microsoft ecosystem, including Office 365 and Azure services

EY is looking for a Senior Consultant – Microsoft Dynamics 365 Customer Engagement Apps, to work in our Vancouver office. This experienced consulting position will cover all phases of an CRM solution life cycle from initial planning and design through implementation and user adoption. Responsibilities of this position include the following: