Job Summary
The Red Hat Consulting team is looking for a Senior Consultant to join us in Canberra, Australia. In this role, you will perform on-site delivery and implementation of Red Hat Infrastructure solutions and offerings. You’ll gain understanding of our customers’ infrastructures and business needs and make recommendations appropriate to their environment to create possibilities and resolve issues. As a Senior Consultant, you will work closely with customers on various specific initiatives, including architecture, deployment, troubleshooting, and performance of Red Hat Infrastructure technologies. You will also support other consultants, associates, and partners in developing best practices and methods, mainly based on Red Hat Infrastructure products such as RHEL, Ansible, Satellite, Security and authentication services.

Responsibilities

• Serve as a trusted adviser for Red Hat engineers and project and technical managers to deliver and implement the right solutions for our customers
• Serve as a subject matter expert on site, addressing customer technical, development, and IT issues and needs
• Learn new technologies and apply those concepts to customer needs
• Adapt to changing customer requirements
• Manage technical problem identification and resolution, support system architecture definition, software specification and design, testing, and deployment of open source solutions
• Participate in internal initiatives, create consulting white papers, and update the knowledge base
• Keep stakeholders updated on issues that may affect project or company performance
• Respond to incidents, escalations, and exceptions, and handle sensitive conversations in a professional manner
• Kick off new projects, guide the implementation team, and monitor the progress of a project

Requirements

• 5+ years of experience working with enterprise customers on a range of development and deployment projects
• Experience with UNIX or Linux database administration and tuning
• Extensive knowledge of Red Hat Enterprise Linux (RHEL)
• Extensive knowledge of other Infrastructure products including the following technologies
• Ansible / Ansible Tower
• Satellite
• Authentication services such as IdM/IPA
• Virtualisation technologies
• Extensive knowledge of Linux Security Practices and tools to address common criteria
• Exceptional analytical, problem-solving, project management, and planning skills
• Practical experience with or knowledge of python, perl and/or shell scripting language(s)
• Red Hat Certified Engineer (RHCE) certification, or willingness to pursue certification within 90 days
• Excellent written and verbal communication skills in English
• Australian Government security clearance

About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
application-assistance@redhat.com
. General inquiries, such as those regarding the status of a job application, will not receive a reply

• Serve as a trusted adviser for Red Hat engineers and project and technical managers to deliver and implement the right solutions for our customers
• Serve as a subject matter expert on site, addressing customer technical, development, and IT issues and needs
• Learn new technologies and apply those concepts to customer needs
• Adapt to changing customer requirements
• Manage technical problem identification and resolution, support system architecture definition, software specification and design, testing, and deployment of open source solutions
• Participate in internal initiatives, create consulting white papers, and update the knowledge base
• Keep stakeholders updated on issues that may affect project or company performance
• Respond to incidents, escalations, and exceptions, and handle sensitive conversations in a professional manner
• Kick off new projects, guide the implementation team, and monitor the progress of a projec