At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

THE OPPORTUNITY

We’re looking for a ServiceNow Senior Consultant who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.
The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with IT service management, ITIL framework and ServiceNow platform is essential to be successful in this role.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Strong written and verbal client-facing communication and presentation skills; should be comfortable interacting with clients.
• The ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Experience in preparing and delivering orals presentations.
• An interest in staying abreast of business and industry trends as it relates to ServiceNow.
• A forward thinker and self-starter that thrives on and adapts quickly to new challenges.
• A strong work ethic, an ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.
• Strong knowledge of the overall ServiceNow roadmap and experience with assisting clients to understand the myriad of options available to them.

YOUR KEY RESPONSIBILITIES

• The Senior Consultant is the functional and technical expert.
• Work on ServiceNow-based projects which includes designs, code reviews, best practices, solution advice etc.
• Design and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences
• Align closely with peers to ensure delivery on time, on budget, on scope.
• Support teams working in other domains to satisfy integration needs.

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• Minimum 4-8 years of experience in software development.
• Minimum of 1-3 years of ServiceNow implementation experience in complex environments.
• Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large-scale systems.
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
• Ability to travel up to 10-15% OR Ability to work outside of local time zone
• Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• Strong understanding of ServiceNow platform architecture, applications, and modules.
• Experience with integrations between ServiceNow and other tools/systems.
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.
• Ability to work independently and manage multiple task assignments.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
• ServiceNow certifications are preferred.
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.