Senior Consultant - SURE at Infosys BPO Americas LLC

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Stakeholder Engagement, Communication Skills, Presentation Skills, Problem Solving, Sales Management, Delivery Performance, Opportunity Identification, Account Growth, Team Coordination, Proactive Approach, Relationship Building, Technology Consulting, Complex Organizations, Consulting Experience, Delivery Roles

Industry

IT Services and IT Consulting

Description

Job Specification – Client Service Group (CSG) Associate Location: Kuala Lumpur, Malaysia Reporting to: Rupert [Last Name], Client Service Group Lead About the Role The Client Service Group (CSG) acts as the single face of Infosys to our clients, holding end-to-end responsibility for client and account relationships. CSG is accountable for relationship management, sales growth and delivery performance, ensuring we meet client expectations while expanding opportunities. We are seeking a motivated professional to join the CSG team in Kuala Lumpur. This individual will work closely with senior leadership and clients, supporting account growth and ensuring seamless delivery. The role is designed for someone with strong delivery and stakeholder experience, who has the ambition to develop into client relationship and sales management. Key Responsibilities Support client and account relationship management across multiple stakeholders Act as first point of contact for client issues, driving resolution and escalation as needed Build strong relationships with senior client stakeholders and internal teams Coordinate delivery performance and reporting across account teams Contribute to account growth activities including opportunity identification and pipeline support Develop capability in sales and client management under the guidance of the CSG Lead Candidate Profile 4–6 years of professional experience in technology, consulting or delivery roles Experience working with senior stakeholders in complex organisations Strong communication and presentation skills, confident engaging senior leadership Extraverted, proactive and able to create new relationships quickly Proven ability to address and resolve client issues effectively Ambition to develop client relationship and sales skills Preferred Background Previous experience in consulting and delivery roles within Big 4 firms or leading system integrators (e.g. IBM, Accenture, or similar) Experience working in technology-driven environments with exposure to delivery and client management What We Offer Opportunity to grow within a global consulting and technology leader Structured development in client relationship and sales management Exposure to senior leadership and clients across the energy and resources sector Collaborative, dynamic and growth-oriented working environment

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Responsibilities

The role involves supporting client and account relationship management, acting as the first point of contact for client issues, and coordinating delivery performance across account teams. Additionally, the individual will contribute to account growth activities and develop capabilities in sales and client management.