Key Responsibilities

• Partner with business leaders, system owners, and end users to gather, analyse, and document business, operational, and system requirements.
• Lead workshops and design sessions to identify solutions that enhance business processes and information flow.
• Review existing systems and processes, identify improvement opportunities, and recommend innovative technology solutions.
• Produce business cases, system specifications, process maps, reports, and design documentation.
• Support the planning, design, development, testing, and deployment of new applications and system enhancements.
• Coordinate user acceptance testing, implementation activities, and post-deployment support.
• Develop and maintain project plans and schedules for system improvement initiatives.
• Work closely with project managers and technical teams to ensure project milestones and timelines are achieved.
• Ensure solutions align with enterprise architecture, governance standards, and software development lifecycle requirements.
• Conduct research and analysis to support software and hardware recommendations.
• Deliver end-user training, user documentation, and change support to ensure successful adoption of new systems.
• Perform cost-benefit and return-on-investment analysis to support technology investment decisions.
• Provide guidance and mentoring to junior team members and contribute to critical incident resolution when required. 

Key Responsibilities

• Partner with business leaders, system owners, and end users to gather, analyse, and document business, operational, and system requirements.
• Lead workshops and design sessions to identify solutions that enhance business processes and information flow.
• Review existing systems and processes, identify improvement opportunities, and recommend innovative technology solutions.
• Produce business cases, system specifications, process maps, reports, and design documentation.
• Support the planning, design, development, testing, and deployment of new applications and system enhancements.
• Coordinate user acceptance testing, implementation activities, and post-deployment support.
• Develop and maintain project plans and schedules for system improvement initiatives.
• Work closely with project managers and technical teams to ensure project milestones and timelines are achieved.
• Ensure solutions align with enterprise architecture, governance standards, and software development lifecycle requirements.
• Conduct research and analysis to support software and hardware recommendations.
• Deliver end-user training, user documentation, and change support to ensure successful adoption of new systems.
• Perform cost-benefit and return-on-investment analysis to support technology investment decisions.
• Provide guidance and mentoring to junior team members and contribute to critical incident resolution when required.