JOB SUMMARY

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
Are you driven and ready for an exciting opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.

The multidisciplinary teams within IBCA’s Digital Service Design Directorate are organised around delivering our mission and priorities. These are:

• To create a user-centred, empathetic end-to-end service at the heart of IBCA
• To provide the means of paying compensation to those eligible
• To iterate our service through starting small and scaling fast, through a test and learn approach.

We are looking for 2 experienced and talented content designers to help us achieve our mission and priorities. You will be working across the whole end-to-end journey, improving the experience for people who are making a claim for compensation as well as the staff who are supporting them. This is a unique opportunity to work on content that will make a real difference to people.

JOB DESCRIPTION

As a senior content designer at IBCA, you will be working at pace, collaborating with user researchers, interaction designers, business analysts, product managers and developers to create user-centred content that meets user and business needs.
You will work closely with policy and communication colleagues, to make sure content is clear, simple and accurate.
You will be producing, iterating and managing content that will be used by people who are claiming compensation as well as colleagues who support them through the process. Your work will be varied and will involve content at multiple stages of the process, for both digital and offline channels.
Working alongside the Lead Content Designer, you will also contribute to IBCA’s content strategy, style guide and design patterns and help to grow our community of practice.
You will line-manage other content designers, assuring their work, developing their skills and helping them to improve.
IBCA follows trauma-informed design principles. As a content designer, it is important that you are empathetic and able to work in a trauma informed way. It is essential that you are able to put users’ needs at the heart of your work.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

RESPONSIBILITIES

As senior content designer is an expert practitioner who develops content strategy and solutions for large-scale problems. At this role level, you will:

• create, improve and manage high quality user-centred content that meets user needs across the whole user journey
• work effectively with stakeholders including subject matter experts, policy and communications to ensure content is clear, accurate and accessible
• monitor and improve content based on user feedback, research and data
• support the wider content community by contributing to the IBCA style guide and design patterns, as well as taking part in peer reviews, content audits and knowledge sharing
• line manage, coach, and support working level practitioners
• advocate for the role of content designers and the value content design can bring, and embed content design into ways of working