JOB SUMMARY

The Government Digital Service (GDS) is part of the Department for Science, Innovation, and Technology. We help government make brilliant public services that empower people in the UK.
Our work is user-centred, agile, and forward-looking, making our organisation an exciting and innovative place to work.
We are designing and building GOV.UK One Login, a simple, safe, and secure way for people to prove who they are and access government services.
We’re also designing and building GOV.UK Wallet, an app for people to save government-issued documents to their phone, so they can show them to prove things when useful.
GOV.UK One Login and GOV.UK Wallet are being made for everyone, to be accessible, inclusive, safe, and easy to use.
We’re an ambitious team at the heart of government, full of talented and passionate people. If you’d like to join us in this work, we’d love to hear from you.
Find out more about our work at the GDS Blog.

JOB DESCRIPTION

On GOV.UK One Login you’ll be designing user journeys through our service to help people prove their identity. You’ll work in multi-disciplinary teams, designing, prototyping, testing, and iterating.

As a Senior Content Designer you’ll:

• design and iterate user-centred content and user journeys, efficiently and to a high standard
• use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy
• review and provide direction on the work of other content designers and experts from other disciplines
• manage relationships between your team and other teams in GDS to ensure consistency and share good practice
• build strong relationships with stakeholders across large-scale and high-profile digital projects, influencing and collaborating with them
• contribute to guidance for government, including content principles and patterns
• contribute to the content design community of practice
• help colleagues and stakeholders from other disciplines understand what content design is, why it’s important, and how to work with content designers

Find out more about Content Design roles at GDS

WHILE WE VALUE THE USE OF AI TECHNOLOGY TO ENHANCE OUR DAILY WORK, WE ALSO VALUE THE PERSONAL TOUCH AND URGE APPLICANTS TO WRITE COVER LETTERS WITHOUT THE USE OF AI TO EMPHASISE THEIR OWN UNIQUE EXPERIENCES.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

• making complex language and processes easy to understand

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours:

• changing and improving
• making effective decisions
• leadership
• communicating and influencing
• delivering at pace

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Senior Content Designer role:

• agile working (content design)
• content concepts and prototyping
• stakeholder relationship management (content design)
• strategic thinking (content design)
• user focus (content design)
• user-centred content design

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and cover letter between 300 - 1000 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above. Application without a cover letter will not be considered
• applicants who show suitable skills and experience in their CV and cover letter will then be asked to complete a short written exercise. This will be marked and successful applicants will then be invited to an online video interview
• a 60 minute video intervie

For this role we’ll be assessing you against the following Civil Service Behaviours:

• changing and improving
• making effective decisions
• leadership
• communicating and influencing
• delivering at pac

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Senior Content Designer role:

• agile working (content design)
• content concepts and prototyping
• stakeholder relationship management (content design)
• strategic thinking (content design)
• user focus (content design)
• user-centred content desig