Senior Content Designer at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content strategy, Knowledge management, Content design, Stakeholder management, AI-powered systems, Content optimization, Customer journey mapping, Process improvement, Change management, User comprehension, Information architecture, Strategic planning, Collaboration, Retail operations

Industry

Financial Services

Description

This is an exciting opportunity to help shape the first AI‑powered Knowledge Management system at Nationwide. We’re looking for a Senior Content Designer to play a leading role in defining the content strategy and overseeing the knowledge articles used daily by our frontline colleagues across Retail. You’ll be creating the content strategy and leading the content definition and optimisation of all Retail knowledge, ensuring content is clear, intuitive, and designed to support colleagues at the right moment in the customer journey. Your work will be critical to the successful design and build of a new AI‑powered knowledge system, making sure content purpose, hierarchy, and structure seamlessly support comprehension and decision‑making. You’ll collaborate with a wide range of stakeholders and change professionals from across the Society, directly supporting the effectiveness of Retail processes and contributing to Nationwide’s ongoing success. The role sits within the Retail Business Services team, alongside colleagues from Retail Transformation, Workforce Capacity & Planning, Training, and Customer Journey Management offering real visibility, influence, and the chance to make a lasting impact. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

You will define the content strategy and oversee knowledge articles for a new AI-powered Knowledge Management system. This involves collaborating with stakeholders to ensure content is intuitive and supports frontline colleagues across the Retail division.