StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub’s seeking a Senior Content Designer for Push & Email team, you’ll lead the transformation of StubHub’s proactive communication across email and push notification channels. You’ll collaborate closely with product, engineering, and design partners to identify key opportunities, shape campaign narratives, and deliver clear, compelling content that connects with fans and drives business impact. This is a hands-on role for a strategic builder who thrives at multiple altitudes—sparking a bold new approach to fan engagement one moment and finessing the details of an on-sale campaign the next. You’ll play a key role in growing the discipline at StubHub, developing tools and processes to deliver high-quality content at scale.
If you’re passionate about creating world-class user experiences for the exciting world of events, we would love to hear from you.
Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA

ABOUT US

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
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WHAT YOU’LL DO:

• Lead with insight—connect market trends, audience behavior, and business objectives to shape strategic opportunities that elevate our content’s impact and guide the Push & Email team’s direction.
• Partner closely with product, design, and engineering leads to translate strategy into action––defining target audiences and success metrics, and iterating on campaign approaches to drive reach and engagement.
• Craft compelling copy across email, push, and in-product touchpoints—balancing quality with speed. Continuously optimize through testing and iteration.
• Own and evolve email and push specific guidelines, and contribute to strengthening StubHub’s broader content standards, including voice & tone.
• Partner with key stakeholders across communications, paid marketing, legal, and business operations to ensure a unified voice across the StubHub ecosystem.
• Coach and guide other designers to grow their skills and elevate their work, and contribute to a strong culture of craft.
• Stay up to date with industry and cultural trends to ensure content design resonates with fans.

WHAT YOU’VE DONE:

• 5-8+ years of experience in content design, UX writing, or content strategy—ideally within a product development environment.
• A portfolio demonstrating breadth and proven writing experience in consumer-facing marketing campaigns and product experiences.
• A proven track record of launching product experiences that drive business results. You influence beyond copy—shaping prioritization, defining goals, and using experimentation to learn and iterate.
• Exceptional writing, editing, and storytelling skills, with strong attention to detail.
• Thrive in a fast-paced, iterative product development process.
• Experience in leveraging AI to scale high-quality content is highly desirable.