Senior Content Writer at AT&T Services, Inc.

El Segundo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

130800.0

Posted On

18 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Writing, Content Design, Content Strategy, User Testing, Industry Research, Analytics, Collaboration, Microcopy, Attention to Detail, Communication, Agile, Design Tools, Project Management, Conversation Design

Industry

Telecommunications

Description

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. The senior content writer - B2B is responsible for writing UX content for business.att.com, including e-commerce, account management, and chat flows for B2B audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines. Primary responsibilities Take content from concept to publication, implementing AT&T digital experience standards and business objectives. Review and collaborate on design wireframes and comps to deliver the best customer experiences. Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone. Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features. Core competencies & requirements Bachelor's degree in English, communications, journalism, or equivalent experience. Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions. Five+ years’ mid-level experience in UX writing or content design for a B2B audience, with some experience managing content projects independently. Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs. Five+ years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows). Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys. Experience writing or editing microcopy, including error messages, button labels, or status messages. Strong attention to detail and a knack for communicating complex concepts clearly and concisely. Agile or development cycle experience (one+ year preferred). Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus. Experience with conversation design a plus. Our Senior Content Writer earns between $87,200 - $130,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today! Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas Salary Range: $85,700.00 - $144,000.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.

Responsibilities

The Senior Content Writer is responsible for writing UX content for business.att.com, including e-commerce and chat flows for B2B audiences. They will also create support content and collaborate with various teams to ensure the best customer experiences.