JOB SUMMARY

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
As a Senior Continuous Improvement Analyst, you will support the Department of Human Services’ (DHS) efforts in continuous improvement and innovation. This role is a Lead for the Training and Systems Development (TSD) team, within the DHS Office of Continuous Improvement (OCI) and as such is responsible for managing the OCI training portfolio. This individual functions as an internal consultant and subject matter expert in training development, continuous improvement, project leadership, data analysis, and facilitation. This individual applies that expertise, and a range of continuous improvement methodologies to grow the culture of CI, by developing and delivering CI training, leading improvement initiatives and mentoring leaders and staff in best practice. This individual solves the most complex problems and leads the most sensitive and challenging projects within the office and provides coaching and mentorship to other members of the team and staff at all levels on leading their own improvement efforts. This individual has regular contact and communication with DHS management, executive leadership, counties, Tribal Nations, and staff of other state agencies.

*TO FACILITATE PROPER CREDITING, PLEASE ENSURE THAT YOUR RESUME CLEARLY DESCRIBES YOUR EXPERIENCE IN THE AREAS LISTED AND INDICATES THE BEGINNING AND ENDING MONTH, DAY AND YEAR FOR EACH JOB HELD.*

Three (3) years of direct advanced professional experience with continuous improvement. Experience must demonstrate project and training proficiency:

• The application of Lean, Six Sigma or other continuous improvement methodologies and principles to improvement efforts within an organization.
• Development, delivery, and evaluation of CI training(s).
• Successful leadership of multiple process improvement projects.
• Expertise with DMAIC/ DMADV or similar methodology to include defining a problem, analyzing data to understand the problem, identifying solutions and process improvements to solve the problem.
• Successful application of project management theory and practice to CI projects.
• Experience conducting data planning, collection, analysis, and reporting.
• Evaluating, designing, and improving business processes and procedures.
• Utilization of a variety of CI tools and approaches, including customizing tools and templates to support unique business needs.
• Facilitation of continuous improvement events, such as Kaizen, solution design sessions, and process mapping.

PREFERRED QUALIFICATIONS

• Certification in Continuous Improvement methodologies such as LEAN, Six Sigma Green Belt or Black Belt certification.
• Formal training or certification in Learning and Development (CPTM, APTD, CPTD, and or CLDP), with applied eExperience training and/or coaching Continuous Improvement tools and methodologies.
• Experience creating, modifying, and presenting training to groups of varying size.
• Formal training or certification in project management tools or methodologies, including using project management tools (e.g. Gantt charts, communication plans, task tracking and project plans, etc.).
• Certification in change management or experience with the practical application of change management practices.
• Experience with SharePoint including creating sites, setting permissions, and creating document libraries.
• Strong experience in data analysis, interpretation, and synthesis to present accurate and useful information.
• Effective communication of timelines, expectations, progress, and results.
• Variety of experiences working effectively with others from different backgrounds and cultures.

ADDITIONAL REQUIREMENTS

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

RESPONSIBILITIES INCLUDE BUT MAY NOT BE LIMITED TO:

• Oversee the OCI training portfolio of continuous improvement offerings.
• Evaluate, develop, and deliver CI trainings, using learning and development best practices.
• Provide mentorship and coaching of CI principles, tools, and techniques.
• Lead complex improvement projects across the agency.
• Serve as DHS OCI liaison with DHS management and representative of DHS OCI.
• Support change management activities for CI projects to ensure successful adoption of improvements and solutions.