Senior Continuous Improvement Specialist at University of Melbourne

Parkville, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

153412.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Improvement, Process Improvement, Business Improvement, Coaching, Change Management, Lean, Six Sigma, BPM, Analytical Skills, Communication, Stakeholder Management, Innovation, Training Development, Program Roadmap Alignment, Benefits Realisation

Industry

Education Administration Programs

Description

Role type: Full-time; Fixed term until November 2027 Department: Enterprise Performance Group; Chief Operating Officer Portfolio Salary: UOM 10 - $153,412 p.a. plus 17% super Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives Apply now to lead transformative service improvements and drive strategic excellence across the University of Melbourne Competitive package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families About the role As a Continuous Improvement Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff. This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value. Your responsibilities will include: Drive business improvement capability: Lead the development and implementation of advanced business, service, and process improvement methodologies. Provide expert guidance and coaching to senior leaders and staff across the university, ensuring the adoption of best practices and continuous improvement ensuring the adoption of best practices and continuous improvement, aligned to the CI program roadmap and maturity targets through to 2027. Lead business improvement initiatives: Lead high‑impact business improvement projects within a productivity improvement and value creation program from problem definition through to implementation, benefits realisation and handover, enhancing University processes, service delivery, operating models, and governance frameworks and delivering measurable value for students, academics, and staff. Embed sustainable improvements: Champion and implement strategic business improvements that align with the university’s commitment to continuous improvement, ensuring improvements are embedded, measured and owned by the business beyond initial delivery. Develop and deliver training: Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university‑wide capability, supporting the progressive uplift of CI maturity over the life of the program. Who we are looking for You will be an experienced improvement professional with a passion for innovation, capable of leading strategic initiatives, developing and delivering training, and fostering a high-performing, collaborative environment to drive excellence within the university. You will also: Possess qualifications in Lean, Six Sigma, BPM, or related fields. Have extensive experience in service, process, and business improvement. Demonstrate strong analytical, communication, and stakeholder management skills. Exhibit a growth mindset with empathy, curiosity, and resilience. Be committed to continuous improvement and innovation. For further information regarding responsibilities and requirements please refer to the attached PD. This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. Your new team – Enterprise Services Group (ESG) You will join the Enterprise Services Group within the Chief Operating Officer Portfolio. Our group partners across the University to design, evaluate, and improve services that enable teaching and research. Within the Service Experience and Improvement team, you will shape service models and experiences for students and staff. You will collaborate with specialists in data, transformation, and design, in a supportive, curious, and outcomes-focused culture. What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! The University of Melbourne We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. Be yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities. The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. For further information - Murmuk Djerring Indigenous Strategy 2023-2027 Join Us! If you feel this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Please note that you are not required to respond to the selection criteria in the Position Description. Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. If you have any particular questions regarding the job please follow the contact details listed on the Position Description. Advert Closes: Monday 30th March 2026, 11:55pm AESDT. Position Description: UOM10 Senior Continuous Improvement Specialist PD March 2026 Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

The specialist will drive strategic business improvements by leading the development and implementation of advanced service and process improvement methodologies across the university. This includes leading high-impact projects from definition through to benefits realization and embedding sustainable improvements aligned with the CI program roadmap.