Senior Controls Consultant at Nationwide

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outcome Testing, Team Leadership, Regulatory Compliance, Consumer Duty, Risk Management, Collections And Recoveries, First Line Of Defence, Assurance, Customer Experience Analysis, Internal Audit

Industry

Financial Services

Description

In this role, you will lead a team of assessors in undertaking outcome testing across the collections and recoveries journey that our customers go through. You will be providing critical insights into outcomes delivered to our customers, helping to ensure our services are aligned with consumer duty requirements, relevant legislation, regulatory expectations and internal customer outcome testing standards and methodology. The role sits within the Customer Outcomes Testing Team. The Customer Outcomes Testing Team operates as a management control and a key indicator to detect customer harm, providing first-line of defence assurance on the delivery of good customer outcomes and experiences across the collections and recoveries journey. The team is responsible for assessing member outcomes across Retail and other areas, including Collections and Recoveries, Protect, Servicing, Complaints and Specialist Customer Support. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Lead a team of assessors to conduct outcome testing across the collections and recoveries customer journey. Provide critical insights to ensure services align with consumer duty requirements, legislation, and internal standards.