Senior Conversational AI Developer at The Cigna Group

, , United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

203600.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversational AI, IVR Development, Java, VXML, Backend Integration, Genesys, JIRA, Cyara, Confluence, REST APIs, Microservices, AWS, SQL, NoSQL, Kafka, Git

Industry

Hospitals and Health Care

Description

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We’re looking for a Senior Conversational AI Developer to build and support voice, chat, and text solutions that improve the customer experience. This role is part of a large enterprise transformation supporting multiple lines of business. Responsibilities: Build, test, and support Conversational AI and IVR applications Design simple, user‑friendly voice and digital experiences Collaborate with business, design, and technology teams Write high‑quality code and support applications through deployment Troubleshoot and resolve complex technical issues Stay current on emerging technologies, including AI and cloud Qualifications: 5+ years of experience in Conversational AI / IVR development (9+ preferred) Strong Java development experience, including VXML and backend integration Experience with contact center platforms (e.g., Genesys) Familiarity with tools like JIRA, Cyara, and Confluence Experience working in a large enterprise environment (financial services preferred) Technologies: Java, REST APIs, Microservices, AWS, Databases (SQL/NoSQL), Kafka, Git, Jenkins, Python, Conversational AI platforms (Genesys, Kore.ai, etc.) If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 122,200 - 203,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The role involves building, testing, and supporting Conversational AI and IVR applications, focusing on designing simple, user-friendly voice and digital experiences for customers. This includes collaborating with various teams, writing high-quality code, and resolving complex technical issues.