Senior Coordinator, SMB Growth at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telesales, Account Management, Sales, Communication, Data-sensitive, Sales-minded, Google applications, Salesforce, Consultative-sale approach, Relationship building, Target-oriented, Resilient, Team player, Objection handling, Persuasiveness, Problem-solving

Industry

technology;Information and Internet

Description

Company Description Senior Coordinator, SMB Growth Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise. Are you a fit? Proven Track Record: Experience in telesales / Account Management role with a history of hitting commercial targets. Environment: You thrive in fast-paced, high-accountability settings. foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description WHAT YOU WILL OWN: Tasked with the care of a portfolio of partner accounts, you will be expected to: - Have the ability to sell on the phone as second nature. - Manage and grow the revenue of each account. - Provide operational support when needed. - Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards. - Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales. - Meet requirements in the areas of documentation accuracy, partner approval and systems processing. - A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. - Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers. Qualifications ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE: - 2 to 3 years experience within a client management role. - As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time. - Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin or Cantonese - Be both data-sensitive and sales-mined. - Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus. - An excellent communicator with a consultative-sale approach. - A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn. - Fast learner and able to adapt quickly to constant changes in operational processes. Additional Information What we offer: A dynamic and challenging working environment, with an extra steep learning curve. The chance to excel and influence in a company and team where decisions are taken based on data insights. Being part of a fast growing and global company. A vibrant and international team with diverse backgrounds Growth opportunities based on your performance. Flexible working environment. Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Responsibilities

You will manage and grow a portfolio of partner accounts by conducting outbound telesales and ensuring operational compliance. You are responsible for meeting daily productivity targets and providing effective solutions to partners.