Senior Coordinator, Ticket Operations at Atlanta Hawks

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket operations, Customer service, Data reporting, Inventory management, Problem solving, Attention to detail, Microsoft office, Communication skills, Team leadership, Contract review, Account management, Event operations

Industry

Spectator Sports

Description

Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. Who are you: An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you. Job Summary: As a ticket operations coordinator you will be working closely with ticket sales and marketing departments to help manage ticketing accounts, build ticket offers, and run reports. In this position you will be required to work events such as Atlanta Hawks games, Skyhawks games and State Farm Arena concerts and events. Customer service skills and the ability to solve problems are a must. This is a fast-paced environment where you will need to have a high attention to detail and be able to handle multiple tasks at once. Key Responsibilities: Ticket Operations & Premium Seating Support Manage the Ticket Operations and Premium Seating inboxes, responding to a high volume of requests (100+ emails per week). Support representatives in managing over 6,000 accounts by ensuring timely, accurate, and service-focused execution. Event Day Operations & Team Support Support event day operations by assisting in the oversight of 20+ part-time team members. Provide guidance as needed, help facilitate training, and assist in resolving more complex situations to deliver a seamless experience for fans and team members. Premium Accounts & Inventory Coordination Assist with the management of suite lease and premium reserve accounts, including reviewing contracts, ensuring accurate account setup, and supporting timely payment processing. Help maintain internal inventory, build suite rental events, and process suite orders within the suite management system. Reporting & Operational Support Pull and distribute daily, weekly, and monthly reports to support business operations. Monitor key data points such as ticket types, outstanding balances, account credits, and parking, while identifying opportunities to improve reporting efficiency. Education: Bachelor’s degree preferred, or equivalent combination of education and relevant experience Preferred Qualifications: Experience with a ticketing system; Ticketmaster experience preferred Strong computer skills, including proficiency in Microsoft Office applications Customer service–focused with the ability to work effectively as part of a team Ability to work extended hours, including evenings, weekends, and holidays as required for events Strong attention to detail with the ability to manage multiple priorities Self-motivated with strong organizational, written, and verbal communication skills Ability to handle sensitive information with a high level of discretion Working knowledge of personnel practices, public relations, and ADA considerations We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. If this opportunity looks exciting to you, please complete the application process. Go Hawks! We are a professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. The Hawks came to Atlanta in 1968 and since then, we have been True to Atlanta. Once you become a Team Member, you are family and we are True to You. The home of the Hawks, State Farm Arena has recently been completely renovated to better serve our fans in all aspects of their experiences at the arena. We host approximately 160 events and nearly 2 million guests annually with a capacity of more than 17,000. A 100% smoke-free campus, State Farm Arena is consistently ranked among the top 10 concert and event venues in the world. We have also earned the #1 Game Experience in the NBA, and have reached these accomplishments through the amazing work of all of our Team Members. We know you will continue this trend as a valued Team Member with the Atlanta Hawks and State Farm Arena. Our culture is built on inclusion, diversity and innovation, all with a touch of southern hospitality. We show our culture in the community by building bridges through basketball. We have basketball camps and coaching clinics, we build new public courts in metro Atlanta neighborhoods, and many other projects like the Million Meal Pack. For our Team Members, we strive to be the best place to work in Atlanta. That means being True to You with investing in your development while having fun. We like to celebrate a lot with parties, hosting team member basketball tournaments and so much more. We offer competitive benefits and perks like tickets to events and Hawks Shop discounts. Whether hustling on the court, giving back to our communities, or investing in our team members, we are always True to Atlanta. Come be a part of the action. Go Hawks!

Responsibilities

The Senior Coordinator will manage ticketing accounts, support premium seating, and oversee event day operations for games and concerts. They are responsible for generating reports, maintaining inventory, and ensuring high-quality service for all guests.