Senior Coordinator, US Open Premier Club Operations at USTA National Headquarters

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

65000.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Event Management, Logistics Coordination, Customer Service, Problem Solving, Communication, Organizational Skills, Time Management, CRM Systems, Ticketing Systems, Food and Beverage Management, Marketing Communications, Team Collaboration, Attention to Detail, Self-Starter, Professional Demeanor

Industry

Spectator Sports

Description

Who We Are We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Work for the USTA? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game! The Role The Senior Coordinator, US Open Premier Club Operations supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and servicing of US Open PREMIER Clubs and Packages. Contribute to the management, operations, and servicing of a $52.2M book of business, ensuring strong client service and operational excellence Serve as pre-tournament logistics point for all Hospitality premium ticket packages, including but not limited to: 2026 Temporary Hospitality Spaces and Internal USTA Events Develop and maintain positive hospitality client and vendor relationships Assist in 2027 on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space Coordinate the planning and service of Premier Club Spaces and internal USTA events Coordination may include, but not limited to: Work with F&B vendor to deliver world-class food options and service Support the merchandise operation and fulfillment Assist with the aggregation, shipping, tracking, and delivery of all Hospitality premium package parking assets Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.) Coordinate marketing communications, operations and servicing with clients Assist with distribution of Event Planning Guides for US Open Premier Clubs Point of contact for client site visits and walkthroughs Other projects and duties as assigned by Managing Director, Manager, Hospitality Consultant, Hospitality team, and Elevate Sales Team Who You Are Bachelor’s degree from an accredited college or university Experience in operating at sports team(s) or other live events required Customer-facing experience preferred Familiarity with CRM systems preferred (e.g., Salesforce) Familiarity with Ticketing systems preferred (e.g., Archtics) Proficiency with Google Suite, Excel, Powerpoint, Adobe suite, and Canva preferred Individual must possess a strong work ethic, a positive attitude, and a professional client- facing demeanor Excellent organizational and time-management skills Exceptional written and verbal communication skills Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open) Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy. What We Offer At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce! Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity. Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings. Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess. Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits. Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available. The expected range for the base salary for this position is $57,000 - $65,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job. Come One, Come All We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience! USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

Responsibilities

The Senior Coordinator supports all functions of the US Open Hospitality service and operations team, focusing on operational support and servicing of US Open PREMIER Clubs and Packages. This includes managing logistics, client relationships, and on-site execution for events.