Senior Copywriter

at  Humana

BECOME A PART OF OUR CARING COMMUNITY AND HELP US PUT HEALTH FIRST

Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver one thing: a personalized, seamless, and easy healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience Design Strategy team seeks to deliver on this promise for all our members.
We are looking for a Senior Copywriter who is human-centered, detail-oriented, and collaborative. You will work surrounded by peers with diverse backgrounds but a common strategic skillset, delivering product and service experiences for consumers that help members achieve their best health. You will partner with product managers, experience strategists, researchers and business stakeholders to bring clear, concise and consistent information and messaging to the end-to-end customer experience.

REQUIRED QUALIFICATIONS

• Bachelor’s or Master’s degree
• 2+ years of human-centered design experience or experience leveraging research to inform approach
• 5+ years copywriting experience
• Demonstrated experience working quickly and efficiently to support various stages of the design process (e.g., research, synthesis, prototyping, testing)

PREFERRED QUALIFICATIONS

• Experience applying user research to inform writing approaches
• Ability to educate collaborators on copy best practices and guidelines
• Past experience writing for insurance or other highly regulated industries

PREFERRED QUALIFICATIONS

• Experience applying user research to inform writing approaches
• Ability to educate collaborators on copy best practices and guidelines
• Past experience writing for insurance or other highly regulated industries

DESCRIPTION OF BENEFITS

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

ABOUT US

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

• Lead project work with limited oversight, facilitate conversations with stakeholders, and make recommendations to management
• Create copy aligned to the content strategy, Humana’s brand voice and tone and business requirements
• Write across a wide range of touchpoints including digital, print, automated chat and contact center
• Present complex topics in consumer-friendly language
• Manage content through the review process, including legal/compliance approval
• Become fluent in Humana’s editorial standards and legal/compliance requirements
• Assist with creation and maintenance of content guidelines, standards, tools and processes
• Help design copy testing for comprehension and recall