APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 4+ years of commercial insurance experience
• 2+ years of mentoring and/or leadership experience
• Ability to research, compile, and perform complex analysis on critical operational data
• Advanced knowledge and understanding of operations policies and procedures
• Ability to provide strong customer service to develop customer relationships and resolution skills
• Ability to independently provide summaries and make strategic recommendations on operational data
• Ability to partner and coordinate with other functions of the business
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Advanced Microsoft Office skill

Wells Fargo is seeking a Senior Corporate Insurance Consultant as part of the Commercial Mortgage Servicing (CMS) division within Commercial Banking Operations. This team supports and administers risk management and loss prevention programs, such as property and casualty insurance and product liability service, to attain maximum protection at the most economical rates. Does not include responsibility for insured employee benefit plans.
The Senior Corporate Insurance Consultant will support tasks such as collecting payment on invoices, send refunds on overages and work directly with insurance vendors. You will also be responsible for helping manage the group mailbox, run escrow analysis and support the portfolio held loans by reviewing commercial loan documents. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support line of business regarding commercial insurance payments and property disbursement process (payment of insurance invoices, reimbursement requests and escrow analysis), administrative responsibilities, and reaching out via phone to confirm writing instructions, handle escalations, etc.
• Manage multiple priorities and provide customer service
• Deliver feedback and recommend solutions to improve processes and tools within insurance management
• Perform complex tasks such as research, review, analyze, and recommend actions related to commercial property insurance with exposure to sensitive information
• Provide subject matter expertise and interpretation of procedures
• Act as first point of contact for all parties regarding commercial property disbursement process
• Interact with managers, individuals including insurance agents and companies, Lenders, and Special Servicers on the disbursement process
• Collaborate with offshore team in resolving exceptions and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis. Collaborates with management in the formulation of work procedures, policies, and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments
• Handle special projects that primarily impact his/her functional area or specific department
• Escalate issues, evaluate, and process borrowers’ servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers
• Conduct quality assurance of loans to ensure process and procedures for each department function are being followed
• Provide assistance and guidance to junior level staff

Required Qualifications:

• 4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of commercial insurance experience
• 2+ years of mentoring and/or leadership experience
• Ability to research, compile, and perform complex analysis on critical operational data
• Advanced knowledge and understanding of operations policies and procedures
• Ability to provide strong customer service to develop customer relationships and resolution skills
• Ability to independently provide summaries and make strategic recommendations on operational data
• Ability to partner and coordinate with other functions of the business
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Advanced Microsoft Office skills

Job Expectations:

• Ability to work a hybrid schedule
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship

Posting Location:

• Charlotte, North Carolina
• Chandler, Arizona