ABOUT PING IDENTITY:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
This role involves developing formal learning content for Ping Identity’s customer courses, certifications, and workshops. You will create engaging and high-quality technical curriculum content that explains Ping Identity product capabilities and features to developers, system integrators, and system administrators globally.
This position reports to the Senior Manager, Certification and Curriculum Development, and is crucial in supporting the Ping Identity Training team’s mission to enable customers, partners, and staff to utilize the full functionality of released Ping Identity products.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a technical discipline (Computer Science or Engineering preferred) or equivalent experience.
• Proven experience with technical training learning material design and development, including online virtual labs.
• Demonstrated knowledge of the responsibilities of software developers, integrators, and system administrators.
• Strong writing, editing, and content structuring skills.
• System administration experience of Windows, CentOS Linux, or other Linux/UNIX related operating systems.
• Experience of TCP/IP networking, load balancing, REST, Virtual and Cloud Machines, and network security (SSL/TLS).

PREFERRED QUALIFICATIONS

• Master’s Degree.
• Experience of instructional design.
• Ability to transform complex technical information into engaging and effective training.
• Ability to review created content from a student’s point of view.
• Technical training instructor experience.
• Ability to use technical content development authoring tools such as iSpring and Markdown.
• Excellent attention to detail.
• Excellent communication skills - both verbal and written - as well as editing and proofreading skills.
• Good time management and project management skills.
• Ability to work both independently with your own initiative and within a team environment with strong collaboration and teamwork skills.
• Ability to work as part of a distributed team across multiple time zones.
• Knowledge of PingIDM and/or PingDS.
• Experience using Markdown, HTML, git (or other source control systems), and mind-mapping tools.
• System administration experience at certification level.
• Knowledge of OAuth 2.0, SAML 2.0, OIDC, and LDAP Data Stores.
• Experience of Ping Identity Platform software.
• Some knowledge of development/scripting, ideally in JavaScript/Java/Groovy.
• Awareness of DevOps best practices including deployment automation tools, CI/CD, Docker, and Kubernetes.
• Awareness of at least one of the major cloud vendor platforms: Google Cloud, Amazon Web Services, or Microsoft Azure.

PING IS THE COLLECTIVE SUM OF ALL OUR INDIVIDUAL EXPERIENCES, BACKGROUNDS AND INFLUENCES AND WE PRIDE OURSELVES IN GROWING AND LEARNING TOGETHER. WE ARE COMMITTED TO BUILDING AN INCLUSIVE AND DIVERSE ENVIRONMENT WHERE EVERYONE’S INDIVIDUALITY IS RESPECTED AND EVERYONE HAS AN IDENTITY. IN RECRUITING FOR NEW COLLEAGUES, WE WELCOME THE UNIQUE CONTRIBUTIONS YOU CAN BRING AND ENCOURAGE YOU TO BE YOUR BEST SELF.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law