Senior Credit Analyst at Shell Energy Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analyst, Stakeholder Management, Communication Skills, Jira, UAT, Test Case Development, Compliance, Regulatory Frameworks, Analytical Skills, Data Insights, Energy Experience, Process Improvement, Project Management, Documentation, Collaboration, Problem Solving

Industry

Utilities

Description

The world’s biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour. Lead the change, from the frontline Ready to make your mark in a major energy brand? This 6-month opportunity with Shell Energy is perfect for an experienced Business Analyst who thrives on problem-solving, process improvement and delivering meaningful change. Join a high-performing team in a business transforming the way Australians experience energy. You’ll play a pivotal role in supporting Credit, Collections and Hardship projects helping to identify, analyse and deliver system and process enhancements that improve customer outcomes and ensure compliance with regulatory and organisational standards. With respect, integrity and honesty, responsibilities include: Collaborate with stakeholders to understand business needs and translate requirements into actionable solutions. Analyse and document business processes, identifying opportunities for efficiency and automation. Partner with Credit, Collections and Hardship teams to drive improvement initiatives and support ongoing transformation. Ensure all process and project changes meet Shell Energy’s regulatory, compliance and governance standards. Support testing, implementation and change management activities to ensure readiness and smooth adoption. Prepare clear documentation including process maps, user stories and reports to track project outcomes. Here’s what you’ll need to thrive in this role: Proven experience as a Business Analyst within credit, collections, or financial services environments. Strong stakeholder management and communication skills. Experience using Jira and supporting UAT/test case development. Sound understanding of compliance and regulatory frameworks (e.g. ACCC Debt Collection Guidelines, hardship and vulnerability principles). Excellent analytical skills and the ability to translate data into actionable insights. Energy or utilities experience highly regarded. This is your chance to deliver meaningful work, build relationships across the business, and leave your mark on one of Australia’s most recognised energy brands. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time. Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. Visit our careers site to find out more. Careers | Shell Energy Read the stories of our incredible people. Meet Our People – About Us | Shell Energy Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability. Careers Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy puts you at the heart of that endeavour. Every day, we combine deep expertise, true innovation and investment to help our customers find a better way. Because if we can’t do it, who can? Join our team. Together, we can make a difference. Not finding the right opportunity? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The Senior Credit Analyst will support Credit, Collections, and Hardship projects by identifying, analyzing, and delivering system and process enhancements. Responsibilities include collaborating with stakeholders, analyzing business processes, and ensuring compliance with regulatory standards.