JOB DESCRIPTION

The Sr. Credit Collections Specialist will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly.

JOB REQUIREMENTS/ABILITIES/EDUCATION

· Excellent verbal and written communication skills.
· Proficient in Microsoft Office Suite or related software, and customer relations software.
· Excellent leadership and persuasive skills.
· Ability to work with a team and independently.
· Basic understanding of statistics and data analysis.
· Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
· Associate degree in Finance required; Bachelor’s degree preferred.
· At least five years of experience in collection and credit work, with at least one in a supervisory or managerial position.

PHYSICAL REQUIREMENTS

· Must be able to remain in a stationary position 50% of the time

· Musts be able to lift to 15 lbs. at a time

• This position may require occasional moving inside the office to access file cabinets, office machinery, etc.
• May require constant operation of a computer and other office equipment such as a calculator, copy machine, phone and computer printer
• This position may require constant moving of hands/fingers
• This position may require occasional lifting, standing, bending and stooping

Job Type: Full-time
Pay: $25.96 - $31.26 per hour
Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In perso

Ø Researches, develops, and facilitates collection procedures according to company polices.
Ø Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
Ø Conducts, or assists third parties in conducting, skip-tracing according to established practices.
Ø Negotiates with customers to amend repayment terms, as appropriate.
Ø Recommends legal action for specific accounts and follows through as necessary.
Ø Communicates the status of delinquent accounts to the Senior Collection Manager or other appropriate personnel.
Ø Maintains thorough records of actions taken on delinquent/non-paying customers.
Ø Contacts creditors and/or consults legal as needed for settlements on bankrupt accounts.
Ø Reviews accounts and recommends for bad-debt as appropriate; supervises approved accounts’ charge-off procedure and reports it to credit reporting agencies and CFO.
Ø As necessary, reports claim to appropriate government agencies to ensure collection on insured loans.
Ø Ensures the security and privacy of customer information and files.
Ø Processes credit applications, collecting further information as needed.
Ø Reviews credit references by independently validating references provided by the applicant or by using a credit reporting service.
Ø Prepares recommendations for increasing or decreasing credit limits based on account holder’s payment history.
Ø Determines, based on established credit guidelines, credit limit to be approved.
Ø Weekly reporting to CFO on all accounts and actions taken.
Ø Performs other related duties as assigned.