SENIOR CREDIT COLLECTOR at DHL Supply Chain

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Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bachelor Degree, Advanced English, Collection Experience, MS Office, Excel, Telephone Skills, Communication Skills, Customer Focus, Service Orientation, Presentation Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area. About the role: DHL is hiring a Senior Credit Collector Agent to join its Heredia, Costa Rica team. In this role, you will actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner. Additional tasks and accountabilities include but are not limited to: Main Responsibilities Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer. Contribute knowledge and expertise toward resolving reoccurring billing issues. Maximize collection effectiveness from all customers in a timely and professional manner. Maintain efficient records of collection activities. Manage customer escalations and negotiate settlement plans as required. Drive debt collection, involve in customer interactions (customer visits as deemed necessary). Coordinate resolution of sales and customs disputes according to escalation procedures. Identify bank check and electric bank transfer allocation issues and coordinate rectification with responsible team. Contribute knowledge and expertise toward resolving reoccurring billing issues. Monitor credit accounts and report delinquent customers to Team Leader for review and action. Monitor credit limit of accounts and ensure proper action is taken. Coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor. Qualifications & Skills: Bachelor degree in related areas Advanced English Level. Previous Collection experience is preferred. Advanced MS office knowledge. Proficient in Excel (intermediate level) Good telephone conversation/handling skills. Effective communication and conversational skills. High customer focus and service orientation. Presentation skills. We offer: DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions. Interested in this position please click on “Apply” and send us your application including your resume. We are looking forward to your application.

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Responsibilities

The Senior Credit Collector will manage and coordinate credit collection for an assigned portfolio of customers, ensuring adherence to DHL trading terms. Responsibilities include maximizing collection effectiveness, managing customer escalations, and coordinating resolution of billing issues.