JOB SUMMARY:

The Senior Credit Controller will work as part of a capable and experienced team who
will take responsibility for the collection of debt for a specific portfolio of Local Authority,
ICB and Private Client account.
A mix of skills and approaches will be required in credit control, recognising the
differing nature of collecting from a local authority, the NHS and a private client. The
credit control team is required to work closely with the invoicing team in order to ensure
that issues with customer accounts are dealt with promptly and in a consistent manner.
The team is charged with providing a professional, responsive and efficient service to
the wider Finance Team and Operations.

QUALIFICATIONS:

• GCSEs (or equivalent), including English and Maths
• A Levels or equivalent level qualification

EXPERIENCE:

• Working in an Accounts Receivable function for at least 3 years
• Communicating with people at all levels
• Excellent account reconciliation skills
• Working accurately and systematically

• Liaising directly with Local Authorities, NHS, private clients and their relatives or
• nominated representatives, via letter, email and telephone, to proactively
• resolve issues to collect current and historic balances
• Raising credit notes and associated amended invoices, supported by authorised
• Credit Note requests
• Liaising with colleagues in Operations and the Invoicing Team to resolve
• queries relating to outstanding Invoices or contracts to facilitate debt collection
• Reconciliation of sales ledger control accounts for all accounts within own
• portfolio
• Monitor unallocated cash within own portfolio to ensure receipts are allocated timely
• Set up and maintain Direct Debit Mandates for private clients within own portfolio
• Process Card payments for private clients within own portfolio
• Regular reporting to the Operational Managers and Directors on key account issues
• Achieving KPIs aimed at maximising cash collection and minimising old debts and write offs
• Produce weekly reports for your Manager on Aged Debt issues, within your own Portfolio
• Prompt escalation of issues to Line Manager as they arise and monitoring of all issues to ensure that they are resolved quickly and efficiently
• Provide support to the Credit Control Manager to complete the integration of all entities to the team
• Provide systems and knowledge support to the wider Credit Control Team in the absence of the Credit Control Manager
• Responsible for the day-to-day management of a small team, including holding regular 1:1 meetings and providing timely feedback on any issues and related performance reviews
• Work closely with the Credit Control Manager to develop the finance functionality in the Care System to ensure it is fit for purpose
• To assist in process improvements in the AR module, Lockstep Collect