COMPANY DESCRIPTION

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world’s most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa’s international reach, we’re shaping the next generation of business festivals.
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor’s Best Places to Work 2025 UK list.

QUALIFICATIONS

• Proven experience in credit control, accounts receivable, or a similar finance role.
• Strong understanding of compliance and regulatory requirements related to credit control.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Proficiency in using financial systems and software.
• Proficiency in Microsoft Excel, including the ability to analyse data, create reports, and use advanced functions (e.g., pivot tables, VLOOKUP).
• Ability to work independently and collaboratively within a team

THIS ROLE IS BASED 3 DAYS A WEEK IN OUR HIGH HOLBORN OFFICE.

You will be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

KEY RESPONSIBILITIES

• Monitor and manage outstanding customer accounts to ensure timely payment of invoices
• Manage a portfolio of accounts for the relevant business pillar
• Work to monthly targets based on cash collection and aging of invoices
• Conduct regular follow-ups on accounts via phone and email from the date of invoice
• Liaise with internal teams to complete necessary customer vendor forms accurately and promptly
• Ensure all forms and related documentation comply with company policies and regulatory requirements
• Maintain and update customer records, ensuring all information is accurate and compliant with company standards
• Ensure all credit control activities adhere to compliance regulations and internal policies
• Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
• Monitor and resolve shortfalls throughout the month
• Monitor and resolve unallocated cash throughout the month
• Review pending refunds to ensure week-on-week progress
• Handle first-stage troubleshooting for card payments and send manual payment links where needed (restricted access for senior staff only)
• Action chargebacks as required
• Participate in testing and meetings for new product launches
• Conduct regular debt reviews with internal stakeholders with prepared agenda and action points
• Drive continuous improvement initiatives within the credit control function
• Manage workload according to business requirements (e.g., launch dates, price breaks, event dates)
• Maintain a caring, efficient, knowledgeable, and effective interface with customers and colleagues
• Resolve customer queries while maintaining and enhancing customer relationships
• Train new team members on credit control processes and procedures
• Update process documentation as needed
• Collate event feedback and drive action points with relevant teams