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JOB FUNCTION / SUMMARY:

The Senior Business Unit Operations Analyst job is primarily responsible for performing complex administration of defined procedures, preparing and analyzing reports to provide business level guidance, and working on projects with an emphasis on process improvement. This role will analyze business issues and make recommendations to maximize operational efficiency and quality and ensures compliance standards are adhered to. Additionally, this role provides subject matter expertise on supported business unit and related projects and activities.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor’s degree in a related field; or equivalent combination of working experience and/or training.
• 4 years of related experience required.
• Related experience and/or training may be considered.
• Ability to learn additional systems as needed.
• Ability to research, analyze data, and derive facts.
• Ability to work in a team environment when applicable.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
• SharePoint knowledge preferred.
• Excellent verbal, written communication, and organizational skills.
• Ability to review and verify policies, procedures, and/or training materials with a holistic approach preferred.
• Strong work ethic and self-motivation.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
  Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Prepares reports by collecting, analyzing, summarizing information and makes recommendations.
• Analyzes and interprets data to identify trends and opportunities for process improvement.
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing.
• Contributes to workflow or process change and redesign and has a strong working understanding of the specific product or process.
• Creates and maintains policies, procedures, and/or training materials to maximize efficiency and customer service; identifies trends and recommends improvements.
• Defines user requirements and assists with user acceptance testing on occasion.
• Manages small to medium projects and/or contributes to task forces or project teams as required.
• Takes accountability for regular and ad-hoc reporting or process administration as owner on occasion.
• Works under limited supervision to analyze and solve complex operational, systems-related, and/or customer issues.
• Offers advice and guidance to junior staff, as needed.
• Additional duties as assigned.