OraSure Technologies Inc. (OTI) empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the market.
Together with its wholly owned subsidiaries, OTI provides its customers with end-to-end solutions.
It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.

• CRM Administration, Development and Support Leadership:
• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Resolve user support inquiries
• Support team members and monitor user adoption
• Work with users and stakeholders to gather requirements for CRM
• Work with users and stakeholders to manage and prioritize inbound CRM requests and implement required changes
• Analyzing data via CRM reports and dashboards to inform business performance
• Maintaining and improving CRM data management processes and accuracy
• Work independently, with members of IT and consultants to:
• Design solutions to address stakeholder needs
• Assist customization of the CRM using CRM administrator system access including new entities, custom workflows and field customizations
• Assist development of CRM code, custom applications, integrations and user interface
• Assist development of responsive, optimized ecommerce solutions
• Document processes, including error reports and changes to field history
• Import and manage data as well as integrate data streams
• Evaluating, communicating and installing new Salesforce releases
• Project management of CRM deliverables including feature development to improve the current system, evaluations of current and future software solutions and deployment activities related to any software upgrades, deployments or migrations
• Training:
• Work with Sales Trainer to develop training materials (including documents, slideshows, videos and quizzes) related to CRM
• Support the Sales Trainer to perform group and one-on-one training sessions with users on an ongoing basis.
• Provide best practices and updates on new/changed features