ABOUT US:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

LONDON OR MILAN (HYBRID, 40% IN OFFICE)

We’re looking for a proactive and collaborative Senior CRM Executive to join our CRM Campaigns team, focusing on the Spanish market. This role is ideal for someone with a solid understanding of CRM principles, who is passionate about customer retention and driving commercial impact through well-planned, data-informed campaigns.
You will play a key part in shaping and executing CRM strategies by working closely with multiple stakeholders across Commercial, Marketing, and Data. While this role is less hands-on technically, you will be responsible for planning, ideating, and managing CRM campaigns, ensuring clear communication and alignment between the teams within the CRM function.
This is a fantastic opportunity to contribute to a fast-growing, dynamic environment where your strategic thinking and stakeholder management skills will directly influence customer engagement, retention and business growth.

KNOWLEDGE & EXPERIENCE

• Minimum of 2 years’ experience working within a CRM function in a fast-paced environment, ideally with exposure to email, push and in-app message formats.
• Solid understanding of CRM and retention concepts and how they integrate within broader marketing plans.
• Familiarity with major CRM platforms such as Braze, Salesforce Marketing Cloud, or Adobe Campaign is a plus, though hands-on experience is not mandatory.
• Comfortable working in campaign planning and ideation rather than hands-on technical execution.
• Passionate about customer retention and delivering engaging, relevant customer communications.
• Strong interpersonal and influencing skills across functions.
• Highly organised with strong attention to detail and an understanding of the importance of quality. Cares about and takes pride in their outputs.
• Comfortable working in a fast-changing, multi-location team environment with multiple stakeholders and deadlines. Able to deliver under pressure.
• Intellectually curious, passionate and always looking for new opportunities. Self-motivated and able to work independently to meet deadlines.
• Has a willingness to learn and experience ongoing personal growth.
• Enthusiastic, energetic, and creative. Likes to bring ideas to the table.
• Spanish language skills are desirable but not essential; a good understanding of the Spanish market is beneficial.

Please refer the Job description for details