MINIMUM QUALIFICATIONS AND KNOWLEDGE:

• Bachelor’s degree in any discipline

MINIMUM EXPERIENCE (NUMBER OF YEARS):

• 4 to 6 years in a similar capacity or any client facing roles with a large business.

JOB PURPOSE

Reporting into the CRM Director or as advised by the management, this position plays a crucial role in maintaining and enhancing the relationships between the organization and its clients. The primary responsibility of the Sr. CRM Executive is to manage and optimize the company’s customer database, ensure effective communication with clients, and provide exceptional customer service to enhance overall client satisfaction. This role is also responsible for overseeing the process of creating, reviewing, and managing sales purchase agreements in the company. This role involves working closely with clients, legal teams, and other stakeholders to ensure that all agreements are accurate, compliant, and aligned with the company’s policies and regulations.

ACCOUNTABILITY

Take ownership of responsibility and be responsible for the consequences of work output.