Your tasks

• Working in the headquarters team, responsible for global Salesforce support and development (Sales/Service Cloud/Field Service and Account Engagement)
• Recording, analysis and documentation of existing and new business processes including the use of AI (Agentforce)
• Advising specialist departments on the possible transfer/mapping of business processes in the company software or on technological solutions.
• Collaboration in architecture definition, solution design, and requirements management, e.g., through proofs of concepts and demos.
• Implementing solutions in Salesforce based on best practices
• 2/3-level support for internal users:

Your profile

• Successfully completed studies in the field of computer science, economics, engineering or natural sciences, or a comparable qualification.
• Several years of experience in implementing Salesforce solutions as an administrator, business analyst, or technical architect in the areas of Sales/Service Cloud/Field Service and Account Engagement.
• Experience in consulting and managing agile projects or sub-projects in the Salesforce environment
• Programming skills in an object-oriented programming language (e.g., Java, Python, C++) and experience in frontend development (e.g., HTML, CSS, JavaScript) are advantageous.
• Knowledge of Salesforce, Agentforce, and SAP is an additional advantage.