Title: Senior Cross Functional IT Support Specialist
Employee Classification: Sr Cross Funct IT Support Spec
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-Enrollment Operations
Department: UNT-Administrative IT Services-150100
Job Location: Denton
Salary: $49,410.00

ABOUT US - VALUES OVERVIEW

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

DEPARTMENT SUMMARY

Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

POSITION OVERVIEW

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the Cross Function IT Support Supervisor with monitoring servers, technology deployment, and system administration responsibilities. This position will have direct day-to-day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community.

MINIMUM QUALIFICATIONS

Associate’s degree in related field and four years of related computing work experience; or any equivalent combination of education, training, and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

KNOWLEDGE, SKILLS AND ABILITIES

Prior experience with specific systems, equipment and software may be specified as needed by the department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and application-oriented information.

PREFERRED QUALIFICATIONS

Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. Strong working knowledge of database concepts, including SQL querying and report building. Considerable experience developing both technical and end-user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Knowledge of PCI compliance. Experience supporting and working with vendor supplied software applications.

PHYSICAL REQUIREMENTS

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 50 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.

• Provide device support and management for systems within the supported area. Proactively address issues and respond to connectivity failures in a prompt manner.
• Provide desktop support, IT deployment service, and enduser training for area of responsibility. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning.
• Assist the Cross Funct IT Support Manager with backup restores, server maintenance, and IT planning.
• Assist the Cross Funct IT Support Manager with Active Directory and Group Policy.
• Fulfill operational documentation duties for servers, desktops, and other devices within the support spectrum of the primary duties of this position. Keep the Cross Funct IT Support Manager appraised on all the operational documentation changes by ensuring the availability of said documentation.
• Assist the Cross Funct IT Support Manager in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented.. Work with the ITSS Information Security team to ensure proper security procedures.
• Study current trends and complete assigned trainings.
• Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality, working with other internal teams and vendor support as necessary for a successful implementation.
• Other projects/tasks/duties as assigned by the Cross Funct IT Support Manager, or Director of IT Support.
• Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner.