Senior Culture and Capability Consultant at Australian Financial Complaints Authority Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Delivery, Stakeholder Engagement, Facilitation, Learning Program Design, Capability Building, Data Analysis, Qualitative Data, Quantitative Data, Continuous Improvement, Organizational Development, Leadership Development, Engagement Initiatives, Problem Solving, Human-Centred Mindset, Attention to Detail, Prioritisation

Industry

Financial Services

Description

Company Description Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description We have an exciting opportunity for a Senior Culture & Capability Consultant to join our People & Culture team on a 12‑month contract and play a key role in shaping AFCA’s culture, capability and leadership development initiatives. About the Opportunity As a Senior Culture & Capability Consultant, you’ll lead and support high‑impact projects that uplift learning, organisational capability and engagement across AFCA. Working closely with People & Culture, business leaders and subject matter experts, you’ll help design and deliver programs that strengthen our culture and build leadership and enterprise capabilities. You’ll also partner across the organisation to ensure initiatives are aligned, relevant and delivering real impact, helping us continue to build an engaged, capable and values‑led workforce. What You’ll Be Doing Lead high‑impact Culture & Capability projects, ensuring alignment with strategic priorities, strong stakeholder engagement and measurable outcomes. Design, deliver and evaluate learning programs across induction, core capability, leadership, culture and engagement. Facilitate meetings, workshops and learning sessions with confidence and credibility. Use qualitative and quantitative data to shape initiatives, evaluate effectiveness and drive continuous improvement. Build and maintain strong relationships with stakeholders across AFCA to support program success. Support the coordination of learning programs, including communications, promotion and logistics as needed. Qualifications What you will bring: Experience in OD, learning, capability or P&C roles, ideally in consultant or senior consultant capacity. A skilled and confident facilitator who can lead workshops, programs and group sessions with ease. Strong project delivery skills, with the ability to manage multiple priorities and deliver at pace. Data‑informed decision‑making, using qualitative and quantitative insights to shape and evaluate initiatives. A human‑centred mindset with strong problem‑solving capabilities and comfort working through ambiguity. Excellent stakeholder engagement skills, with the ability to influence, build connections and drive outcomes across all levels. Strong attention to detail coupled with excellent organisational and prioritisation skills. Relevant tertiary qualifications in HR, psychology, business or a related field (desirable). Additional Information Additional information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The consultant will lead high-impact Culture & Capability projects, ensuring alignment with strategic priorities, and design, deliver, and evaluate learning programs across various areas like induction, core capability, and leadership. They will also use data to shape initiatives and build strong stakeholder relationships to support program success.