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Senior Customer Account Representative - Fuel Containment at Axillon Aerospace

Rockmart, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Account Management, Quotation Preparation, Demand Forecasting, Order Verification, Contract Review, Dispute Resolution, Stakeholder Collaboration, Data Analysis, Customer Relationship Management, SAP, Salesforce, Microsoft Office Suite, Conflict Management, Prioritization, FAR Compliance, DFARS Compliance

Industry

Description

The Senior Customer Account Representatives will manage a variety of Axillon customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The SCAR will serve as the primary interface for a variety of Axillon legacy customers, responsible for ensuring the most efficient and positive relationship with Axillon’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Responsibilities

The Senior Customer Account Representative manages customer accounts by overseeing scorecards, responding to inquiries, preparing quotations, and forecasting demand, serving as the primary interface for legacy customers to ensure efficient relationships and production leveling. Responsibilities include managing the entire quote process from request to delivery, screening orders against agreements, resolving complaints, and collaborating with internal functions like Finance and Supply Chain.